Chat with Experta

User
How to document clause 4.2 Understanding the needs and expectations of interested parties?
Experta
Clause 4.2 of ISO 9001:2015 does not require mandatory documentation. However, organizations often choose to document this information for practical reasons such as clarity, consistency, input for risk-based thinking, and evidence during audits. While documentation is not required, organizations can create documents like a List of Interested Parties and a Procedure for Determining the Context of the Organization and Interested Parties to support the implementation of this clause.