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How to document clause 4.2 Understanding the needs and expectations of interested parties?
Experta
Clause 4.2 of ISO 9001 does not require any mandatory documentation. However, organizations can choose to document the needs and expectations of interested parties through a List of Interested Parties or a Procedure for Determining the Context of the Organization and Interested Parties. This documentation can serve as evidence during audits, although the standard itself does not mandate it.