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How to document clause 4.2 Understanding the needs and expectations of interested parties?
Experta
Clause 4.2 of ISO 9001:2015 does not require mandatory documentation, but organizations often choose to document this information for practical reasons. Documentation can include a list of interested parties and their needs and expectations, procedures for determining the context of the organization and interested parties, and conformance evaluation records. This helps ensure clarity, consistency, supports risk-based thinking, and provides evidence during audits.