User
How to document clause 4.2 Understanding the needs and expectations of interested parties?
Experta
To document clause 4.2 "Understanding the needs and expectations of interested parties," it is not mandatory to create any specific documents. However, organizations can choose to document this by creating a List of Interested Parties and their requirements or a Procedure for Determining the Context of the Organization and Interested Parties. These documents can serve as evidence during an audit, although the standard itself does not require them.