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How to document clause 4.2 Understanding the needs and expectations of interested parties?
Experta
To document clause 4.2 "Understanding the needs and expectations of interested parties," it is not mandatory to create documents, but organizations can choose to do so. They may document this through a List of Interested Parties and their requirements or a Procedure for Determining the Context of the Organization and Interested Parties. However, the best way to evidence this requirement is often through interviews or other forms of proof, such as meeting minutes or a registry of interested parties.