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How to document clause 4.2 Understanding the needs and expectations of interested parties?
Experta
While ISO 9001 clause 4.2 does not require mandatory documentation, organizations often choose to document this information for practical reasons. This can include creating a List of Interested Parties and their requirements, and a Procedure for Determining the Context of the Organization and Interested Parties. Documentation helps ensure clarity, consistency, supports risk-based thinking, and provides evidence during audits.