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How to document clause 4.2 Understanding the needs and expectations of interested parties?
Experta
ISO 14001 does not provide a standard format for documenting the needs and expectations of interested parties. The standard emphasizes the importance of understanding the needs and expectations of interested parties, but it does not prescribe a specific format for documenting them. Organizations have the flexibility to determine the most suitable format for documenting the needs and expectations of their interested parties based on their specific requirements and context.