User
What kind of records are needed according to ISO 9001?
Experta
According to ISO 9001:2015, organizations must maintain records related to the control of production and service provision, requirements for products and services, and control of externally provided processes, products, and services. These records typically include product/service specifications, quality plans, supplier evaluations, approval criteria, purchase orders, communication records, complaints, and performance monitoring data. Additionally, records of customer requirement reviews and traceability may be required depending on the organization's context and industry.