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What kind of records are needed according to ISO 9001?
Experta
According to ISO 9001:2015, organizations are required to maintain records related to the control of production and service provision, requirements for products and services, and control of externally provided processes, products, and services. These records typically include product/service specifications, quality plans, supplier evaluations, approval criteria, purchase orders, communication records, complaints, and performance monitoring data. Additionally, records of customer requirements, changes to those requirements, and traceability information may be necessary depending on the organization's industry and context.