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What kind of records are needed according to ISO 9001?
Experta
ISO 9001:2015 mandates the creation of records related to control of production and service provision, requirements for products and services, control of externally provided processes, products, and services, and general performance monitoring. These records typically include product/service specifications, quality plans, product/service conformance records, customer requirement review checklists, supplier evaluations, approval criteria, purchase orders, communication records, complaints, performance monitoring data, matrix of key performance indicators, and data analysis reports.