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What are the key elements of performance evaluation under ISO 9001:2015, and how should the findings be incorporated into management reviews for continual improvement?
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The key elements of performance evaluation under ISO 9001:2015 include monitoring and measuring processes, assessing customer satisfaction, conducting internal audits, and ongoing management review of the Quality Management System (QMS). The findings from performance evaluation should be incorporated into management reviews by analyzing to what extent quality objectives have been met, identifying areas for improvement, setting action plans, assigning responsibilities, and tracking progress to drive continual improvement within the organization.