1. **Introduction to Quality Management Principles**
- Overview of Quality Management
- Importance of Quality Management in Organizations

2. **Customer Focus**
- Understanding customer needs and expectations
- Strategies for enhancing customer satisfaction

3. **Leadership**
- Role of leadership in quality management
- Creating a vision and direction for quality

4. **Engagement of People**
- Importance of involving employees in quality initiatives
- Techniques for fostering a culture of quality

5. **Process Approach**
- Understanding processes and their interactions
- Benefits of a process-oriented approach

6. **Improvement**
- Continuous improvement methodologies
- Tools and techniques for driving improvement

7. **Evidence-Based Decision Making**
- Importance of data in decision-making
- Methods for collecting and analyzing data

8. **Relationship Management**
- Building and maintaining relationships with stakeholders
- Strategies for effective relationship management

9. **Case Studies and Examples**
- Real-life examples of successful quality management
- Lessons learned and best practices

10. **Interactive Session**
- Group discussions and role-playing exercises
- Q&A sessions to clarify doubts and share experiences

11. **Assessment and Feedback**
- Evaluation of the training session
- Gathering feedback to improve future training