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What are the first steps in implementing ISO 9001:2015 in a small to medium enterprise?
Experta
Implementing ISO 9001:2015 starts with laying a solid foundation. The critical first steps include securing top management commitment, conducting a focused gap analysis, determining and defining core and support processes, establishing a project plan and timeline, and communicating internally to build awareness. These steps are essential to ensure the success, scalability, and effectiveness of the Quality Management System (QMS).