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What are the best practices for conducting internal audits under ISO 9001:2015 and how should non-conformities be addressed?
Experta
Best practices for conducting internal audits under ISO 9001:2015 include:
1. **Planning the Audit Schedule**: Ensure audits are scheduled regularly and cover all relevant areas of the Quality Management System (QMS).
2. **Planning the Process Audit**: Prepare a checklist based on ISO 9001:2015 requirements and the organization's processes. Define what you want to ask, check, and see.
3. **Conducting the Audit**: Gather evidence through interviews, document reviews, and observations to determine if the QMS is effectively implemented and maintained.
4. **Reporting on the Audit**: Report findings to relevant managers, highlighting both minor and major nonconformities.
5. **Follow-up on Issues or Improvements Found**: Ensure corrective actions are taken and verify their effectiveness.
Addressing non-conformities involves:
1. **Control and Correct the Nonconformity**: Take immediate action to deal with the consequences of the nonconformity.
2. **Evaluate the Need to Eliminate Causes**: Determine the root cause to prevent recurrence.
3. **Implement Corrective Actions**: Take steps to eliminate the cause of the nonconformity.
4. **Review Effectiveness**: Check if corrective actions have effectively resolved the issue.
5. **Update Documentation**: Make necessary changes to procedures and records to reflect improvements.