User
What are the best practices for conducting internal audits under ISO 9001:2015 and how should non-conformities be addressed?
Experta
During an ISO 9001:2015 internal audit, best practices include ensuring auditors are competent and impartial, preparing a checklist based on the standard's requirements, and planning the audit schedule and process. Nonconformities should be addressed by controlling and correcting them, evaluating the need to eliminate their causes to prevent recurrence, implementing corrective actions, reviewing the effectiveness of these actions, and updating documentation if necessary.