1. Introduction to Interested Parties
- Definition and importance of interested parties in ISO standards
- Overview of ISO 14001 clause 4.2

2. Methods for Identifying Interested Parties
- Questionnaires and surveys
- Interviews and focus groups
- Workshops and observation
- Studying documentation

3. Understanding Needs and Expectations
- Techniques for gathering requirements
- Engaging with stakeholders
- Categorizing and prioritizing requirements

4. Documenting Requirements
- Creating a List of Interested Parties, Legal and Other Requirements
- Compliance obligations and responsible parties
- Regular review and updates

5. Practical Exercises
- Case studies on identifying interested parties
- Group activities to practice documentation

6. Challenges and Best Practices
- Common challenges in identifying interested parties
- Best practices for effective stakeholder engagement

7. Conclusion and Q&A
- Recap of key points
- Open floor for questions and discussion