1. Introduction to Interested Parties
- Definition and importance of interested parties in ISO standards
- Overview of ISO 14001 and its focus on interested parties

2. Methods for Identifying Interested Parties
- Questionnaires and surveys
- Interviews and focus groups
- Observation and documentation review

3. Understanding Needs and Expectations
- Techniques for gathering requirements
- Engaging with stakeholders effectively

4. Categorizing and Prioritizing Requirements
- Using matrices to assess influence and interest
- Prioritization based on significance and alignment with objectives

5. Documenting Requirements
- Creating a List of Interested Parties, Legal and Other Requirements
- Best practices for documentation

6. Reviewing and Updating Requirements
- Importance of regular reviews
- Adapting to evolving needs and expectations

7. Case Studies and Examples
- Real-world examples of identifying and managing interested parties

8. Interactive Workshop
- Group activities to practice identifying and documenting requirements

9. Q&A Session
- Addressing participant questions and concerns

10. Conclusion and Next Steps
- Summary of key points
- Guidance on implementing the training in practice