1. Introduction to Interested Parties
- Definition and importance of interested parties in ISO standards
- Overview of ISO 14001 clause 4.2

2. Methods for Identifying Interested Parties
- Questionnaires and surveys
- Interviews and focus groups
- Workshops and observation
- Studying documentation

3. Understanding Needs and Expectations
- Techniques for gathering requirements
- Engaging with stakeholders
- Categorizing and prioritizing requirements

4. Documenting Requirements
- Creating a List of Interested Parties, Legal and Other Requirements
- Format flexibility and documentation practices

5. Compliance and Legal Obligations
- Identifying compliance obligations
- Assigning responsibilities and deadlines

6. Reviewing and Updating Requirements
- Regular review processes
- Adapting to evolving needs and expectations

7. Practical Exercises
- Case studies and role-playing scenarios
- Group discussions and feedback sessions

8. Conclusion and Q&A
- Recap of key points
- Open floor for questions and clarifications