1. Introduction to Interested Parties
- Definition and importance of interested parties in ISO standards
- Overview of ISO 14001 clause 4.2

2. Methods for Identifying Interested Parties
- Questionnaires
- Interviews
- Workshops or focus groups
- Observation
- Studying documentation

3. Steps to Identify and Document Requirements
- Identifying stakeholders
- Gathering requirements
- Categorizing and prioritizing requirements
- Documenting requirements
- Reviewing and updating requirements

4. Tools and Techniques
- Using a matrix to categorize interested parties by influence and interest
- Creating a List of Interested Parties, Legal and Other Requirements

5. Practical Exercises
- Case studies on identifying interested parties
- Group activities to practice methods of identification

6. Compliance and Legal Considerations
- Understanding compliance obligations
- Documenting legal and regulatory requirements

7. Continuous Improvement
- Regular review and update of interested parties’ requirements
- Adapting to evolving needs and expectations

8. Conclusion and Q&A
- Recap of key points
- Open floor for questions and discussion