1. Introduction to Interested Parties
- Definition and importance of interested parties in ISO standards
- Overview of ISO 14001 and its focus on interested parties

2. Methods for Identifying Interested Parties
- Questionnaires and surveys
- Interviews and focus groups
- Workshops and observation
- Studying documentation and legal requirements

3. Understanding Needs and Expectations
- Techniques for gathering requirements
- Engaging with stakeholders
- Categorizing and prioritizing requirements

4. Documenting Requirements
- Creating a List of Interested Parties, Legal and Other Requirements
- Best practices for documentation

5. Reviewing and Updating Requirements
- Importance of regular reviews
- Adapting to changing needs and expectations

6. Practical Exercises
- Case studies and role-playing scenarios
- Group discussions and feedback sessions

7. Conclusion and Q&A
- Recap of key points
- Open floor for questions and further discussion